Security for care institutions, care homes and hospitals where residents have reduced self-reliance, operations run around the clock, and fire, aggression and wandering all demand attention. We design integrated solutions that meet the Dutch standard NEN 2535 (fire detection) and the additional requirements around patient safety.
A care home, hospital or assisted-living facility with 24-hour care is not a building that locks up in the evening. Residents and patients are present permanently, staff change with every shift, and visitors arrive at all hours of the day. Fire safety in care therefore calls for more than a standard fire alarm system. In a care institution, the fire alarm system links detection to targeted alerting, so the right nurse on the right ward knows what is happening, with no panic in the corridor and without startling vulnerable residents unnecessarily.
The care context also calls for additional systems that have to work together. Wander detection, aggression alarms and nurse-call systems perform at their best only when they are designed as a whole, and when the care control room knows which alert belongs to which staff member and at which priority. We combine these systems into a single arrangement that fits your care practice.
As a VEB-certified security company, we design, install and maintain security for care homes, hospitals, assisted-living facilities with 24-hour care, and out-of-hours GP services. You gain a single point of contact for the fire alarm system, wander detection, access control, CCTV, nurse-call/care alarm and connection to our alarm receiving centre, including the 24/7 fault response that a care environment requires.
Many projects start from one of these six situations. Do you recognise several of them? Then a no-obligation quick scan of your location is a logical first step towards workable security for your care institution.
A full evacuation of a care home cannot get everyone upright and out of bed. Wheelchairs, patient hoists and bed transfers call for a phased approach per compartment. We align the evacuation (voice) alarm with your emergency-response organisation and drill scenarios, not the other way around.
A resident with dementia walks out through an open door. Without wander detection, nobody notices in time. We link wristband, zoning and access control into a wander alert that actually works, even in a care home with a constant flow of visitors and staff.
A detection on one ward sets off the evacuation sounders throughout the building. Residents are alarmed unnecessarily, while nurses on distant wards do not know what is happening. With silent alerting to staff and a phased evacuation, you keep the situation manageable.
A confused patient or an angry relative gets out of hand. Your staff member has no button and no protocol. With an aggression alarm and silent alerting to colleagues or the alarm receiving centre, the team knows at once who needs support and where, without escalating the situation further.
The fire alarm system fails during a night shift, or a care control room falters at the weekend. In a care environment, that is no small matter. With a service-level agreement, a 24/7 fault-response service and redundancy on critical components, you limit the impact of a fault on continuity of care.
The fire alarm system with one party, the nurse-call/care alarm with a second, CCTV with a third, access control with a fourth and wander detection with yet another. When a fault occurs, the incident disappears into a chain of referrals. Our integrated installation management service replaces those contracts with one party and one point of contact.
We combine proven systems into a whole that suits your type of care, your building layout and your staffing levels. Each system works independently, but the added value emerges when the fire alarm system, nurse-call/care alarm, wander detection and/or access control are aligned with one another.
Early detection in line with NEN 2535 (category A installation), with compartmentation, silent alerting of care staff and automatic transmission to the alarm receiving centre. You can read more about the fire alarm system in a care institution on the dedicated fire alarm system page.
Phased evacuation with spoken messages, matched to the mobility of your residents and your emergency-response organisation. Horizontal evacuation per compartment instead of clearing the whole building. Read on at the evacuation alarm page.
Wristbands, door contacts and zone alarms for psychogeriatric wards and secure residential units. Linked to the care control room, so a nurse knows immediately which resident is leaving which zone.
A staff-paging system routes calls and alarms to the right staff member via DECT handsets, wireless pagers or a control display on the ward. An alert goes specifically to the member on duty and not to everyone at once. Silent alerting keeps the ward calm.
Determine who enters which ward. For secure units, medicine rooms and archives holding patient records. With time-bound authorisations for visitors and external parties. Explore the options at access control.
CCTV at entrances, car parks and vulnerable points, with image verification from our alarm receiving centre. You will find more information at CCTV & video surveillance and monitoring & alarm response.
Security for a care institution rarely has a standard answer. The right combination depends on the type of care, the mobility of your residents and the organisation of your care staff. These six pillars come up in almost every advisory project.
Wristbands, location tracking and zone alarms for residents at heightened risk of wandering. We link detection to the care control room, so a wander alert reaches the right nurse at once, with location, resident and zone.
Care alerting runs via DECT, a control display or a link to the care record. For each alert we determine which ward, which room and which member on duty. Escalation follows if a first alert goes unanswered, so no signal disappears into an empty corridor.
For care institutions, NEN 2535 requires a category A installation with automatic transmission to the alarm receiving centre and high demands on compartmentation. We design the fire alarm system so that a detection leads to silent alerting on the ward and only at a second stage to general evacuation.
Horizontal evacuation per compartment, matched to wheelchairs, patient hoists and bed transfers. Our evacuation (voice) alarm for care follows the phased approach your emergency-response organisation practises, including spoken messages for visitors and residents.
Aggression alarms for reception, the outpatient clinic, the ward and field staff. A press of the button sets silent alerting in motion towards colleagues, security or the alarm receiving centre, without the situation visibly escalating.
A care environment permits no downtime. We set out a service-level agreement with response times, provide critical components with a back-up control panel or redundant power, and monitor the installation continuously from our service organisation. Faults are noticed before your team notices them.
We manage the entire project with our own engineers and advisers, so quality does not depend on subcontractors. Four steps, clearly set out and matched to a 24/7 operation.
We visit your care home, hospital or assisted-living facility with 24-hour care, walk through the wards and map out the care practice. Fire separations, wander-prone zones, aggression risks, the existing care control room and current contracts are all taken into account.
You receive a schedule of requirements for the fire alarm system, evacuation (voice) alarm, wander detection, nurse-call/care alarm and/or access control, with a clear quotation and phasing. It is substantiated by NEN 2535, the Dutch Buildings Decree (Bbl) and the requirements of your healthcare insurer or inspectorate.
Our technicians work in consultation with the ward, schedule disruptive work outside peak hours and ensure the existing alerting remains operational during the transition. In hospitals we work with a fixed contact for each section of the building.
After installation we test everything thoroughly, arrange a handover inspection and train the care staff to operate the care control room, wander detection and aggression alarm. You receive the certificates and come under our 24/7 service organisation for maintenance and faults.
The more complex your location, the harder it is to manage every installation across different suppliers. The fire alarm system with one party, wander detection with another, CCTV with a third, access control with a fourth and the nurse-call/care alarm with yet another. When an incident occurs, the discussion often begins with the question of who is responsible, while your nurses and facilities team need a working system at once.
With our integrated installation management service, you bring all these disciplines under one party, with one contract, one point of contact and a fixed annual price including maintenance. Certifications, NEN inspections and maintenance cycles run automatically. You retain oversight and control, and your care team keeps its time for care.
Read more about integrated managementA fire alarm system in a care institution is in almost all cases a so-called category A installation under NEN 2535 for healthcare, with automatic transmission to the alarm receiving centre and stricter demands on compartmentation, redundancy and alarm organisation. Because residents have limited self-reliance, we opt for silent alerting to care staff and a phased evacuation rather than full evacuation sounders throughout the building at once. We design fire safety in care around the care practice, not around a generic office building.
Residents at heightened risk of wandering wear a wristband or transmitter. At the ward boundary or the external door, the installation detects an unauthorised passage and immediately sends a wander alert to the nurse on duty, with location and resident. In a secure residential unit, we link wander detection to access control, so the door locks as soon as a resident approaches too closely. This prevents incidents without anyone having to sit behind a screen permanently.
An aggression alarm gives your staff member at reception, the outpatient clinic or the ward a silent way to call for support when a situation threatens to get out of hand. This can be via a fixed button under the desk, a portable DECT with an alarm button or a man-down sensor. The alert goes via the care control room to a predetermined response, such as a colleague, security or our alarm receiving centre. The essential point is that the alarm is silent, so the situation does not escalate further.
Yes, in the great majority of cases we can. We work with the common manufacturers of care control rooms and DECT alerting, and we create links between the fire alarm system, wander detection, the nurse-call/care alarm and your existing communications infrastructure. During the survey we map out which interfaces are available and which alerts should go to which group of nurses, including prioritisation and escalation.
Evacuating a whole care home in one go is not feasible in practice. We design the evacuation (voice) alarm for care around horizontal evacuation, in which an adjacent compartment serves as a safe zone. Only if the situation worsens does the next stage follow. The installation sends spoken messages specifically per compartment, so nurses know which residents need to move and which can still remain. This aligns with your emergency-response drills and training.
For care institutions we work with a service-level agreement that sets out response times, reaction times and escalation procedures. Our 24/7 fault-response service assesses a report immediately by telephone and attends when safety or patient safety is at stake. For critical installations such as the fire alarm system in care and the care control room, we provide redundancy where necessary, so that a single component does not cause an outage. Reports are monitored continuously from our service organisation.
We work as a VEB-certified security company and design your fire alarm system in line with NEN 2535, supplemented by NEN 2575 for evacuation (voice) alarms and the requirements of the Dutch Buildings Decree (Bbl) and your sector. For care-control-room alerting we follow the applicable integration guidelines and coordinate with your care-system supplier. Annual maintenance in line with NEN 2654-1 ensures that your certification is maintained.
Yes. Our integrated installation management service brings the fire alarm system, evacuation (voice) alarm, wander detection, nurse-call/care alarm, CCTV, access control and connection to the alarm receiving centre under one party with one contract and one contact. That saves your head of engineering or facility manager considerable coordination and prevents disputes between suppliers when an incident occurs.
We come to you, assess your care location and draw up a tailored plan for fire safety in care, wander detection, the nurse-call/care alarm and evacuation. Free and without obligation.