Retail security for premises where customers, staff, stock and daily takings sit under one roof. We design solutions that help you prevent shoplifting, build evidence when incidents occur and complete your closing routine safely, tailored to your trade and your VRKI risk class (the Dutch insurer risk classification for security).
A shop is open to the public during trading hours, which makes it far harder to secure than an office or a warehouse. Customers move around freely, the window display invites people in, and at the till cash and card transactions change hands all day. Staff often rotate, and not everyone shares the same security instinct. Video surveillance (CCTV) in retail and a well-configured intruder detection system for the shop are therefore indispensable.
We see retail security as the combination of three moments. During trading hours it is about visible CCTV, an alert till area and a watertight closing routine. Outside trading hours it is about detection, notification and response. And when an incident occurs, you need usable footage for the police and your insurer within a few minutes. Each of those three moments calls for different technology.
As a VEB-certified security company, we design, install and maintain shop security for independent retailers, franchisees, jewellers and retail chains with multiple branches. You get a single point of contact for video surveillance, intruder detection, access control and a connection to the alarm receiving centre (ARC). This applies equally to a single shop and to a multi-branch estate under central management.
Most projects in this sector begin with one of these six situations. Recognise more than one? Then a quick scan of your shop floor, without obligation, is a logical first step.
You see goods disappear, but on the footage the face is unrecognisable or the thief is just out of shot. Without a usable recording the police decline to register the report and your insurer raises objections. We position cameras at the right height and focal length so that every visitor appears recognisably in shot.
The most vulnerable moments are opening and closing, when the day's takings go into the safe and few staff are present. A silent panic button at the till and in the back office connects directly to our alarm receiving centre. The operator dispatches a response immediately, without you having to make any audible contact.
Not every loss starts at the front door. Goods or cash can also disappear at the till and in the stockroom, sometimes through staff themselves. With CCTV above the till and logged access to the stock area, you gain insight into internal discrepancies.
You manage three, five or fifteen shops, and each branch has its own alarm panel, its own CCTV system and its own contract. When a fault or an incident occurs, it is unclear where to begin. We bring multi-branch installations onto a single central management platform, so you can run everything from one screen.
After a loss, a change of policy or an expansion of your range, you may be assigned a heavier VRKI retail class. For jewellers this can rise to VRKI class 4, with a fog system and a high-value safe. We map the gap between your current installation and the required class, and deliver a plan that brings you back into compliance.
Motion detectors above a mannequin that sways in the air conditioning, a stock cupboard with poorly placed detection, or a faulty component. A shop alarm that triggers false alarms too often loses its credibility. We analyse the underlying causes and resolve them at source.
We combine proven systems into a whole that suits your trade, your VRKI retail class and your branch structure. Each system works on its own, but the real value emerges when intruder detection, CCTV, access control and the alarm receiving centre are properly aligned with one another.
Detection of break-in attempts with magnetic contacts on entrance doors and shutters, motion detectors tuned to the shop floor and glass-break detectors for window displays. Designed in line with VRKI retail and delivered with a VEB certificate. You will find more detail on the intruder detection page.
HD cameras near the entrance, till, stock area and fitting rooms, with image quality suitable for identification and evidence. Video verification links footage to alarm signals so our alarm receiving centre can assess them immediately. Read on at the CCTV & video surveillance page.
Control who may enter the stock area, till drawer, safe room or back office, and when. With cards, codes or biometrics you log every action and lock out former employees immediately. See the options on the access control page.
On an alarm or activation of the panic button, our alarm receiving centre receives the signal at once. Through video verification the operator assesses the report and sets the response in motion, from keyholder to mobile patrol or police. Read more at monitoring & alarm response.
At jewellers and other shops with high-value goods, alongside the shop intruder alarm we install a fog system that fills the space within seconds. Offenders can no longer see, and the goods stay out of reach until the response arrives. Part of VRKI class 4 designs.
For retailers with multiple sites we build a central management environment. From a single dashboard you view every shop, change permissions per employee and receive consolidated reporting. Ideal for franchise formats and chains where uniformity matters.
Security for retail has no standard answer. A fashion store calls for something different from a jeweller, and a franchise pharmacy for something different from an independent speciality shop. These six topics recur in almost every advisory project for shops and retail.
A silent panic button under the counter and in the back office sends an immediate report to our alarm receiving centre. Through video verification the operator assesses the situation and initiates the agreed response, calling in the police where required.
Motion detectors tuned to customer routes, glass-break detection for a display window and shutter contacts on the facade. For shops in a higher risk class, a fog generator fills the premises within seconds, leaving intruders unable to take anything with them.
The UK GDPR and Dutch data protection rules allow camera footage to be kept for a maximum of four weeks, unless an incident has been recorded. We configure the retention period in line with the law and ensure that relevant footage can be exported straight away for a police report, your insurer or an investigation.
Staff passes with time profiles determine who may enter and when, which areas are accessible and who can open the safe room. When someone leaves, a single action locks out a former employee, with no need to recover physical keys.
Security for jewellers usually requires VRKI class 4, including a fog system, a high-value safe with seismic detection and a layered response. We coordinate with insurers and valuers so that your policy and your security align fully.
Retailers with multiple branches benefit from uniform configuration and central management. We design scalable solutions that bring each new site live in a day and bring the existing shops under the same management environment.
We manage the entire process with our own engineers and advisers, so quality does not depend on subcontractors. Four steps, clearly set out.
We visit your shop during trading hours and the closing routine, map the risks and discuss your experience of preventing shoplifting, your stock and your insurer's requirements. We also take account of existing installations and current contracts.
Based on the survey you receive a security plan that suits your trade and your VRKI class, with supporting evidence for your insurer. We set out what is essential and what is optional, with a clear quotation and no surprises later.
Our technicians plan the work in consultation with you, so disruption to customers and staff stays as small as possible. Cabling is neatly finished and in keeping with the look of your shop. Across multiple branches we plan site by site.
After installation we test everything and brief your staff on the opening and closing routine. You receive the VEB certificate, the alarm receiving centre connection is activated, and from then on you sit within our service organisation for maintenance and faults.
The more branches you manage, the harder it becomes to keep every installation across different suppliers under control. Intruder detection with one party, fire detection with another, cameras with a third and access control with yet a fourth. When a fault hits the Arnhem branch on a Saturday evening, the discussion often begins with the question of who is responsible.
With our integrated installation management service you bring all these disciplines together under one party, with one contract, one point of contact and a fixed annual price including maintenance. You are no longer the coordinator between five suppliers, and you can be sure that certifications, inspections and maintenance cycles are carried out on time for every branch.
Read more about integrated managementIn almost every retail trade, yes. Insurers use VRKI retail to determine the level required, based on your trade, the value of your goods and your location. For a speciality shop, class 2 or 3 is often sufficient; for a jeweller, class 4 applies as standard. We always design to VRKI and hand over with a VEB certificate, so your policy is in order.
The applicable data protection rules require that camera footage without specific cause is kept for a maximum of four weeks. Where an incident has been recorded, you may keep the relevant footage for longer until the police report, insurance claim or court case is concluded. We configure storage so that footage is overwritten automatically, and we show you how to preserve an incident separately.
Visible retail CCTV has a demonstrable preventive effect, especially with opportunistic thieves. For professional offenders, what counts above all is the evidence after the incident. We position cameras so that faces appear recognisably in shot at the entrance and above the till, with sufficient image quality for a police report and insurance claim. Positioning and visibility also play an important part in preventing shoplifting.
The panic button sends a silent signal to our alarm receiving centre (ARC). The operator follows along immediately via the footage, assesses the situation and calls the emergency services if needed. You do not have to make contact with the operator, which in a robbery can be life-threatening. We place panic buttons under the counter and in the back office, in spots that cannot be triggered by accident.
Yes. For a jeweller's alarm we design in line with VRKI class 4, including a fog system, a high-value safe with seismic detection, layered intruder detection and linked video verification. We work with valuers and specialist insurers in the jewellery trade and provide the supporting evidence your policy requires.
Costs depend on shop floor area, the number of access points, the VRKI class and the desired combination of systems. A basic package with a shop intruder alarm, an alarm receiving centre connection and two cameras starts from a few thousand euros, including handover and the VEB certificate. For jewellers and larger retail locations with a fog system, access control and extensive CCTV, the figure rises. We always provide a clear, fixed-price quotation in advance.
Yes. We have experience with franchisees and retail chains, from a handful to dozens of sites. Each shop receives an identical installation with uniform configuration and comes together on a single central management platform. Your branch manager runs their own shop, you retain oversight at head-office level, and our service desk knows every branch.
Yes. Our integrated installation management service brings the shop intruder alarm, shop CCTV, fire alarm system, access control and alarm receiving centre connection together under one party, one contract and one contact. That saves you considerable coordination and avoids disputes over responsibility when faults or inspections arise.
We come to your shop, assess the situation and draw up a tailored security plan. Free and without obligation.