A security system with monitoring only provides genuine assurance when every alert is followed by an immediate response. We arrange the connection to the alarm receiving centre, the transmission of your security system to a PAC-certified ARC and the response protocol. The alarm receiving centre is staffed around the clock and can work with video verification and patrol on call.
A security system is only effective when someone acts on it. Without monitoring, an alarm simply sets off the siren and sends a notification to your phone. With a connection to the alarm receiving centre, the signal is received directly, verified and acted upon according to a protocol agreed in advance. In this way your business has a set of professional eyes on your premises around the clock.
We work with PAC-certified alarm receiving centres that are staffed 24 hours a day, 365 days a year. Depending on the situation, the keyholder is called, a patrol officer is dispatched or the police are notified. We arrange the full ARC connection over IP. For higher security classes, where insurers require it, we can supply an optional 4G back-up as a second, independent channel.
A monitored security system is now an insurance requirement for most businesses. Without a connection to a PAC-certified ARC, your insurer may limit cover or increase the premium. We advise on the most suitable form of alarm response for your situation, whatever the make or type of installation you already have.
Certified operators monitor your system day and night, throughout the year. Every alarm is assessed and acted upon.
When linked to cameras, the alarm receiving centre can view the premises live at the moment of an alarm. This reduces false alarms and speeds up the response.
On a verified alarm, a patrol officer can be dispatched to the site for a physical check of your premises or grounds. The deployment follows the response protocol that we agree with you.
You receive an immediate push notification on your phone for every alarm. In this way you are always informed, even when the alarm receiving centre has already begun the response.
Transmission runs over IP as standard. For higher VRKI classes or where your insurer requires it, we install a 4G module as a second, independent channel, so that transmission continues if the internet connection fails.
You receive a periodic overview of all alerts, arming and disarming events and points of note. Useful for your own records and your insurance file.
Transmission to the alarm receiving centre is only complete when, on a verified alarm, someone also attends the site. The police do not always respond immediately to an as-yet-unconfirmed alert, and your own keyholder is rarely available around the clock. Our certified patrol service fills that gap.
Immediately after a verified alarm from the alarm receiving centre, a uniformed patrol officer attends the site. The exterior of the premises is checked for signs of forced entry or suspicious circumstances. Where there are visible incidents, the police are notified.
Periodic, unannounced inspection rounds across your grounds or through your premises. Useful in cases of vacancy, holiday periods, construction projects or sites without permanent staffing.
At the start or end of the working day, the patrol officer opens or closes your premises according to a fixed protocol, including checks of windows, doors, lighting and the security system.
Keys and access codes are stored securely in the key depot of the alarm receiving centre. Only authorised patrol officers gain access, and only at the moment of an alarm.
A mobile round across several sites, for example for property managers or owners with multiple buildings. It increases visible presence without the need for permanent staffing.
After every deployment you receive a report with the time, findings, photographs where relevant and the agreed next steps. Useful for your own records and your insurer.
The strength of alarm response lies in the connection between the two. As soon as an alarm comes in, the alarm receiving centre assesses the signal on the basis of the response protocol and, where possible, video verification. Only on a verified alarm is the patrol officer instructed, including the necessary details about the premises and the required action.
In this way we prevent patrol officers from being dispatched needlessly for a false alarm, and we ensure that, on a genuine alert, deployment begins within minutes. You retain control in all cases, because we set out the protocol with you in advance.
From assessment to operational response, we guide the entire process, including coordination with the alarm receiving centre and, where required, the patrol service. In this way you know exactly what happens at the moment your system raises an alarm.
We assess your installation, your risk profile and the preferred form of response, including whether physical patrol becomes part of the protocol.
Together we set out who is called in which situation, when a patrol officer is deployed and when the police are alerted.
We install the communication module, configure the transmission to the alarm receiving centre and, where required, place keys in the secure key depot.
Every zone is tested individually and the protocol is simulated. Once everything is confirmed, your system is active around the clock and you receive the login details for the app.
A monitored security system is a security system connected to a 24/7 staffed alarm receiving centre, in the Netherlands a PAC-certified ARC. On every alert, the alarm receiving centre receives the signal directly, verifies it and sets the appropriate response in motion via keyholder, patrol or police. For most business premises, a monitored security system is now an insurance requirement at VRKI class 2 and above.
For a business security system with monitoring, the subscription starts from a few tens of euros per month, plus a one-off connection fee. The level of the subscription depends on the type of transmission, the response protocol, whether you require video verification and whether you opt for a standard alarm receiving centre or one with patrol response. We always draw up a clear, tailored quotation in advance.
Yes. Connecting an alarm to the alarm receiving centre is possible in almost all cases, whatever the make of your existing installation. We first assess whether your control panel is suitable for the appropriate transmission protocols, such as SIA-IP, Contact ID or a manufacturer-specific protocol. Where necessary, we install an additional transmission module. We then program the ARC connection, configure the zone layout and test every alert individually.
A PAC-certified ARC is a certified private alarm receiving centre that receives, verifies and acts on alarm signals 24/7. PAC-certified centres work to the requirements of the Dutch CCV and are accredited for alarm response. Unlike the police control room, the ARC always verifies first before police or patrol are notified, which prevents needless call-outs and false alarms.
Yes, for most business security systems the insurer requires a connection to an alarm receiving centre as a condition of cover. At VRKI class 2 and above, transmission via a PAC-certified ARC is generally required. We advise you on the level of alarm response that suits your VRKI class and your insurer's requirements.
The alarm receiving centre applies a verification protocol to minimise false alarms. In case of doubt, the keyholder is called first. Video verification also helps to establish quickly whether something is genuinely amiss.
The patrol officer checks the exterior of the premises for visible damage or suspicious circumstances. Where necessary, the police are notified. With permission and available keys, the interior of the premises can also be checked according to fixed working instructions. The findings are recorded in a report that you receive afterwards.
The response time varies by region and time of day, but generally falls between 15 and 30 minutes after an alarm. We work with patrol partners that have coverage across the Netherlands, so that a nearby patrol is always available. In urban areas the response time is usually shorter. The arrangements on response time are set out with you in the response protocol.
The police attend only on a verified alarm or where a crime is in progress. In practice, an intruder alarm without verification is given low priority. A patrol officer, by contrast, is dispatched straight away and carries out the verification on site. If a break-in is actually established, the patrol officer notifies the police, who then attend with priority on the basis of confirmed information.
Transmission runs over IP as standard. For higher security classes, we can supply an optional 4G module as a back-up, so that, if the internet connection fails, transmission switches automatically to the mobile network. The alarm receiving centre also receives a signal on loss of connection, including on installations without a back-up.
We assess your current installation and arrange the full connection to the alarm receiving centre. Get in touch for a no-obligation conversation.